Policies

We strive to make your experiences with the Belwith Keeler Decor Solutions team, the products, and everything we touch be exceptional. The policies and procedures below are established in an effort to ensure we are supporting you and your customers every step of the way. If you have an idea or a need to make things easier, let us know! We are here for you and your customers, always.

PRODUCT ORDERS

To submit an order, please use one of the following methods: e-Mail, fax, or mail. We do not accept orders over the phone to ensure we get it right the first time!
If you have not yet opened an account or become an official Belwith Keeler dealer, please contact Customer Service ([email protected]) and someone will be able to assist you within 24 hours during the week.
Please include a PO# or Job Name for your order Account numbers are also helpful on an order if possible. The part number should include the FINISH as well to ensure accuracy.
E-Mail: Please submit to [email protected]
FAX: 1 800-858-2119
MAIL: Belwith Keeler Decor Solutions
3100 Broadway
Grandville, MI 49418

CUSTOMER SERVICE

Belwith Keeler Decor Solutions' dedicated customer service team is scheduled to fit your hours. We have specialists for every part of the country who can be reached when you need them.
HOURS: 8:00AM – 5:30PM EST Monday-Thursday | 8:00AM – 5:00PM EST Fridays

PHONE: 1 800-235-9484
E-MAIL: [email protected]

SALES

If you're interested in becoming a dealer or updating any of your displays or vignettes please contact our sales team:
HOURS: 8:00AM – 5:30PM EST Monday-Thursday | 8:00AM – 5:00PM EST Fridays

PHONE: 1 800-775-5589
E-MAIL: [email protected]

LOCATIONS

Please use our dealer locator to shop a store near you. If you don’t see a location nearby, please shop online or contact customer service at:
[email protected]

MINIMUM ORDER REQUIREMENTS

Belwith Keeler Decor Solutions does not have a minimum order size. Need a sample of one item? Try our easy to order sample program. For the cost of shipping and handling, $5.00, you can receive a sample to test out, up to three different samples can be ordered. Some exclusions apply.

TERMS & PAYMENT OPTIONS

Your business is important to us. Please speak with your sales manager to ensure your terms and payments options meet your needs and are within the Belwith Keeler Decor Solutions standard guidelines.
Not interested in terms? Additional payment options are Visa, MasterCard, American Express, Discover, and C.O.D. in the United States.

PRICES

All prices are subject to change without notice. Any special pricing must be approved in writing.

SALES TAX

Sales tax will be charged unless a resale certificate is provided for each state a company operates within.

CANCELLATIONS

Orders for any item in this catalog may be cancelled or changed, subject to written approval and may be subject to a service charge.

SHORTAGES

We must be notified within ten (10) days of receipt of shipment if any shortage is experienced.

DAMAGED MERCHANDISE

Concealed damage can occur in handling by carriers. This damage is recoverable by you from the carrier upon presentation of a proper claim. If you find damaged merchandise upon unpacking the shipment, please call the delivering carrier and ask for an inspection of concealed damage. An inspector will be sent and will provide the proper forms for your claim. Do not return damaged merchandise to Belwith Keeler Decor Solutions. The carrier is responsible for the shipment when it is picked up from our facilities. If merchandise is returned to us, you may be unable to file a claim.

RETURNS

If an order was correctly filled by Belwith Keeler Decor Solutions and the customer is choosing to return it, the customer will incur a 20% restocking fee for processing the return including repackaging, processing, and restocking. Please list the order number from the original order, the item part number and quantity, and the reason for the return.
If the return is due to a Belwith Keeler, please reach out to Customer Service ([email protected]) to obtain an RGA number and call tag for us to pay for the return freight. Please specify your order number from the original order when requesting an RGA number. Please write RGA and RETURN on the exterior of the box, for us to process the package quickly.
Returns must be packed properly to prevent damage and must be returned in original unopened poly bag. Returns must be processed within 60 days of our invoice date.

SHIPPING/FLAT RATE FREIGHT

Orders are normally processed and shipped within a 24-48 hour period Monday through Friday. All orders are FOB Belwith Keeler Decor Solutions warehouse.

Belwith Keeler Decor Solutions ships via FedEx ground.

Flat Rate Ground Standard Shipping

United States

Orders under $100: $10 flat rate fee
Orders over $100: $14 flat rate fee

Additional situations

$20 charge for an address change, delivery refusal or return to sender
20% restocking fee, customer responsible for return freight charges to Belwith
We are unable to ship to Alaska and Hawaii at this time, but please visit our showroom locator for a store near you- Store Locator – Hickory Hardware

Canada

Orders under $100: CAD $13.75 flat rate fee
Orders over $100: CAD $17.75 flat rate fee

Additional situations

$27.50 charge for an address change, delivery refusal or return to sender
20% restocking fee, customer responsible for return freight charges to Belwith

Expedited Shipping

Monday - Thursday we accept expedited orders same day until 1:30 pm EST if received after will ship out next day

Friday we accept expedited orders same day until 11:15 am EST, if received after will ship out the following Monday

Priority / Overnight / 2nd day / 3rd day: Customer pays FedEx published rate less 10%

INTELLECTUAL PROPERTY

Belwith Keeler branded decorative designs, under Belwith-Keeler Decor Solutions, are original art, as well as logos, catalogs, displays, websites, and photography, and as such they are protected by trademark and common law. Belwith Keeler Decor Solutions protects intellectual property through both Design Patents and Copyrights. It is Belwith Keeler Decor Solutions corporate policy to prosecute violators of its intellectual property rights in the most aggressive manner under the full extent of United States and international laws.

SAMPLE PROGRAM

Did you find a knob or pull you like but wanted to visualize it with other elements of your project? Try it at home to test the hardware to see if the design and finish fits well with your project. You can receive up to 3 different samples at $5 freight per sample.

Visit our Request Sample page to learn more.
Questions? E-mail [email protected]

COMMERCIAL PROJECTS

Are you working on a commercial or hospitality project? Belwith Keeler Decor Solutions works with authorized dealers to assist in bid and project quotations for commercial projects. Not sure who to work with? Simply e-mail customer service and we will get you started with the information and dealer to enable a quick and easy process to obtain a quote. To qualify for a commercial or hospitality project, the minimum quantity is 200 pieces or more for decorative hardware. This may be achieved via multiple styles, sizes, or finishes. This does not apply to stocking orders.

VIGNETTES

Belwith Keeler Decor Solutions wants to be in your showroom and support your sales growth. To take advantage of our Showroom Vignette Display Discount, please send in your order to [email protected] and write “Showroom Display” boldly on the order. Belwith Keeler Decor Solutions reserves the right to limit Showroom Display orders. We appreciate being considered for display on your vignettes!

WARRANTY

Subject to the terms and conditions of this warranty, Belwith Keeler Decor Solutions. (“Company”) extends a limited lifetime warranty to the original consumer user (“Original User”) of Belwith Keeler product (“Product”) against defects in material and workmanship, as long as the Original User purchased the products from an authorized dealer or distributor of Belwith Keeler Decor Solutions. This warranty only applies to the Original User of the Products. This warranty is not transferable.
Original User
The Original User will return the defective Product to the Company, free and clear of all liens and encumbrances, including shipping prepaid, accompanied by a statement of defects and proof of purchase.
What Belwith Keeler Decor Solutions will do
Upon return of the defective Product to Belwith Keeler Decor Solutions, Belwith Keeler Decor Solutions sole obligation, at its option, is to either repair or replace the Product, or refund the original purchase price in exchange for the Product.
The company makes no other warranty other than as expressly stated herein, and all implied warranties, including any warranty of merchantability or fitness for a particular purpose, are hereby excluded. The company’s maximum liability hereunder is limited to the purchase price of the product. In no event shall the company be liable for any consequential, indirect, incidental or special and/or punitive damages of any nature arising from the sale or use of the product, whether based on contract, warranty, tort, strict liability, patent infringement, or otherwise, even if advised of the possibility of such damages.
Some local laws do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives specific legal rights and a buyer may also have other rights which may vary from state to state.
What is not covered
The following costs, expenses and damages are not covered by the provisions of this limited warranty: (i) labor costs including, but not limited to, such costs as the removal and reinstallation of product; and (ii) shipping and freight expenses required to return product to Belwith Keeler Decor Solutions.
The provisions of this warranty do not apply to products: (i) used in commercial applications; (ii) used in common area applications; (iii) used for purposes for which they are not designed or intended; (iv) which have been subjected to alteration, abuse, misuse, negligence or accident; (v) which have been improperly stored, installed, maintained or operated; (vi) which have been used in violation of written instructions provided by Belwith Keeler Decor Solutions; (vii) which have been subjected to improper temperature, humidity or other environmental conditions; or (viii) which, based on Belwith Keeler Decor Solutions examination, do not disclose to Belwith Keeler Decor Solutions satisfaction nonconformance to the warranty. Additionally, this warranty does not cover scratches, abrasions, or deterioration due to the use of paints, solvents or other chemicals.

WARRANTY CLAIMS

For warranty service and shipping instructions contact customer service at [email protected].
Belwith Keeler Decor Solutions 3100 Broadway Ave. SW Grandville, MI 49418

IMAP POLICY

Belwith Keeler Decor Solutions is committed to being the best in class and best in brand. To this end we have established an IMAP policy limiting the discounted end sales prices of any product under the Belwith Keeler brand to 10% off MSRP. For a full disclosure of this policy and our action plans to stop violators, ensure policy enforcement and manage spotting the violators, please e-mail [email protected] for the complete policy.

IMAGES CREATIVE ASSETS & DATA PACK

Dealer use of the Belwith Keeler Decor Solutions and respective brand trademarks in connection with the sale of our products is permitted with prior approval and must include notices and legends as identified on asset packages. All use of the trademarks inures to the benefit of Belwith Keeler Decor Solutions.
To request images for web or print usage and/or information about data packs, please e-mail Customer Service at: [email protected] or call 1-800 775-5589.